Frequently Asked Questions
- Frequently Asked Questions
- Orders
- Registration, account creation and holding personal data
- Payments
- Shipment
- Withdrawing
If you can’t find an answer to your questions, please contact us at customercare@eties.it
Frequently Asked Questions
1. What can I find in Eties?
From the home page, you can choose among different item categories.
- Designer ties where you can find internationally known stylists;
- eties collection with our collections that are always in fashion;
- sports & fun where you can find ties linked to the world of sports, cartoons and many other styles;
- bow ties;
- accessories containing hankerchiefs, cufflinks, tie pins, etc. and finally;
- clearance where you can find beautiful branded ties at reduced prices.
2. Are your items guaranteed?
All ties in Eties are original and are sent in a specially designed cardboard package with a transparent protective covering among the tie details.
3. Why are prices so competitive?
Eties provides you with the best products on the market at decidedly special prices. More than fifty years of experience and progress, paired with the huge advantage of reduced costs due to online sales, has allowed us to provide you with extremely high-quality and brand name products for very low prices compared with what you commonly find on the market.
4. How does the discount code work?
If you have a discount code, choose the items you prefer. Go to the shopping bag and enter your code in the proper field, remembering that the code is case sensitive. Click “update” and a new discounted amount will appear.
5. Is it possible to obtain a gift package?
Of course! We will personally prepare the gift package with a note, if required. The cost is € 2,00 per package. If you purchase more than one tie and you want them in just one package, the cost remains € 2,00.
6. How many tie knots are there and how do you tie them?
Orders
1. How can I buy a tie from eties?
It’s easy to buy a tie from Eties: choose the product you prefer and add it to the shopping bag. Proceed with other purchases if you want or go to the checkout to pay. Follow the step-by-step instructions up to complete the order. To carry out the purchase, you‘ll need to create an account.
2. Are the prices shown inclusive of VAT or is it to be added?
The prices are all inclusive of VAT: If you need clearance or promotional items, contact us directly at sales@eties.it to obtain a detailed price, always inclusive of VAT.
3. When is an order completed successfully?
An order is completed successfully when you receive our confirmation email. You will be updated with followup emails during the different steps of your order, from the order processing to the shipment.
4. Is it possible to have the invoice of the carried out order?
If you wish to receive the invoice, fill the proper field and specify the company name and VAT number. The invoice will be delivered together with the goods.
Registration, account creation and holding personal data.
1. What advantages are there in creating an account?
By creating a new account in Eties, you will be able to make your purchasing operations fast, be updated on the status of your orders and see your order history. Moreover, you will receive the newsletter with the latest news and current special promotions.
2. Can I choose not to accept that you hold onto my personal details but still proceed with the registration?
To complete an order, you must allow us to hold your personal data in order to carry out the shipment and, in a few cases, complete the payment.
3. For what purpose will my personal details be used?
4. Can I cancel my account and newsletter?
Yes, at any time, you can cancel your account and unsubscribe from the newsletter. You can do it by clicking on the appropriate banner on the homepage or by clicking on the link at the end of one of our emails.
5. Have you forgotten your password?
Click on account and click “have you forgotten your password?”. Your email address will be requested. We will send you a new password that you will later modify from the “my account” area.
Payments
1. How can I pay for the ordered ties?
2. Which credit cards do you accept?
VISA, MASTERCARD, AMERICAN EXPRESS, JCB.
3. Is the credit card data protected?
Eties can protect personal data through a VeriSign SSL certificate. Information exchanged with any web site whose address starts with https is encrypted before transmission by using the SSL technology.
4. How can I pay by bank transfer?
Shipment
1. Can you ship a product abroad?
We can ship a parcel abroad as well, but please remember that, in a few countries, custom duties are required and calculated only when goods arrive.
2. How much is the shipment charge abroad and what is the delivery time?
3. Can you deliver a product to another person, for example as a present?
It is possible to create a shipment address different than the billing address.
5. How can I find out where my order is?
Withdrawing
1. If I want to cancel an order or withdraw from it, what options do I have?
- Replacement of the tie or purchased item;
- Reimbursement: the price paid for returned products, excluding the shipment costs, gift package and others.
2. How do I let you know of my intention to withdraw from the order?
3. I must pay for the shipment costs and the costs to return goods?
Yes, all shipment costs and additional services, such as the gift package, etc., are charged to the customer. Only in the event of a defective product is the expense the company’s charge.
4. When will I be reimbursed for the amount corresponding to the order amount?
5. Where to and how will I send the goods back?
6. In the event of defective products, how will I proceed?
